Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please include a short note or cover letter to state the reason for the return.
Please do not send your refund back to the retailer (if applicable), the return address is available below.
There are certain situations where only partial refunds are granted (if applicable).
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Rucksnacks, Clonkirk Farm LTD, Clonkirk Clones Co. Monaghan, Republic of Ireland, H23 PE82.
To return your product, you should mail your product to: Returns at Rucksnacks, Clonkirk Farm LTD, Clonkirk Clones Co. Monaghan, Republic of Ireland, H23 PE82. We recommend that orders above €30/£25 are sent by recorded delivery as we cannot guarantee an item will reach us. The buyer is responsible for shipping costs for returning the item and shipping costs are non-refundable.